cash on DELIVERY AVAILABLE in all india

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Shipping & Delivery Policy

1. Order Processing Time

Orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or holidays will be processed the next working day.

2. Shipping Time & Coverage

We ship across India only.

Delivery is estimated at 7–10 business days from the date of dispatch.

Delivery times may vary slightly based on your location and courier performance.

3. Shipping Charges

Free shipping on all orders—no hidden charges.

You only pay the product price (₹699 for the mini portable sewing machine).

4. Delivery Method

All orders are delivered to your home address via our trusted courier partner.

Please ensure your address is complete and correct—this helps us avoid delays and delivery errors.

5. No Exchanges or Returns

All sales are final: we do not offer exchanges or returns unless the product arrives damaged or defectiv

If there is a manufacturing defect or damage during shipping, please contact us.

6. Damaged or Defective Items

Inspect your item immediately upon delivery.

If the product is damaged or doesn’t work, email support@smartsilai.com within 48 hours with:

Your order number

A photo or video of the issue

We'll issue a full refund or send a replacement after we receive the returned item at our address.

7. Refund Policy

Refunds are processed within 3–5 business days after we receive the returned, damaged product.

The refund will be credited to the customer's original payment account.

8. Return Shipping for Defective Products

For defective items, customers must self-ship the product back to our address.

SMART SILAI will cover the cost of shipping the replacement item to you.

9. Order Tracking & Updates

Once your order is dispatched, we’ll send a tracking number via email/SMS.

You can use the tracking number to monitor your delivery status.

10. Contact & Billing Address

For any queries or shipping concerns, please contact:

Billing & Returns:

SMART SILAI

[Insert your full business address here]

✅ Tips for Using This Policy:

Display it clearly on your website’s footer and at checkout for customer peace of mind